Jon Muspratt

Chief Executive Officer @Barnstondale Centre

Merseyside, GB

A newly created post with a brief to develop new strategic directions and business development for the organisation. Responsible for all aspects of the business unit from key outputs/outcomes to HR, wellbeing, logistics, and regulatory compliance. • Extensive stakeholder management experience, engaging internally with staff, board members, donors, and beneficiaries, and externally with public and private funders, strategic partners, and media to foster collaboration and drive organisational success.• Adapted and led strategic transformations during the pandemic, pivoting service delivery to meet community needs under lockdowns, then designing and implementing a post-pandemic turnaround plan that enhanced beneficiary trust, improved service outcomes, increased social impact and increased revenue resulting in my charity being awarded Children\'s Charity of the Year 2024.• Increased revenue by 120% since assuming role, through strategic partnerships, fundraising initiatives and optimised pricing models, ensuring sustainable growth for the charity.• Diversified program offerings, introducing new activities and events, tailored to school and youth group’s needs, leading to a near 60% growth in repeat visits and customer loyalty.• Enhanced overall customer satisfaction by implementing feedback driven improvements, resulting in our customer satisfaction rating of “Excellent” increasing to 99%(based on feedback surveys).• Improved employee retention by correcting the employee experience and implementing strategies to enhance employee satisfaction.

Chartered Management Institute

Diploma

University of Lancaster

Bachelor of Science (BSc) (Hons)

Cranfield School of Management

Strategic Leadership and Management