Jon-Michael Miyakawa

About Jon-Michael Miyakawa

As a Benefits Consultant at Lumity, Inc, I coordinate and direct client activities, ensuring compliance with regulations and internal deadlines. I assist producers in achieving business goals and propose additional services to clients. I stay updated on new products through seminars and meetings. I manage the implementation process for new business and keep clients informed about compliance requirements. I serve as a liaison between clients, carriers, and account managers to address service issues. Additionally, I provide administrative support and I am proficient in each client\'s Ben Admin system.I have a Bachelor\'s Degree in Business Administration, Management and Operations from Capella University. I also hold certifications as a Certified Medical Office Manager and an Insurance Agent. I have experience in managing broker account clients, providing exceptional service and marketing initiatives for high-value clients worth $15M. I led the design and implementation of streamlined processes, conducted comprehensive training for HR management teams, and spearheaded projects for synchronized EDI feeds and customer engagement through education on benefits. I demonstrated proactive client support by actively engaging in daily interactions and effectively coordinating the integration of various technology platforms such as Dynamics 365, Ease, Employee Navigator, ADP, UKG, Rippling, PlanYear, Flock, Paylocity and other HRIS and BenAdmin systems.

Experience

1. Benefits Consultant

   Lumity, An Alera Group Co

   Oct 2022 — Present

   Managed comprehensive client portfolios, coordinating with carriers and internal teams to ensure accurate, timely benefits administration and regulatory compliance.Led high-stakes renewal presentations, strategic discussions, and complex carrier negotiations to secure optimal pricing and plan designs.Guided clients through difficult renewals, carrier transitions, and benefits system implementations, minimizing organizational disruption.Directed client relationships across multiple regions, traveling to conduct strategic alignment meetings in key national markets.Leveraged agentic AI platforms to perform deep disruption reports on pharmacy formularies and coverages, analyzing complex datasets to forecast impact and advise on optimal strategies.Hosted comprehensive open enrollment presentations, delivering clear and personalized benefit guidance to diverse employee populations.Streamlined benefits administration processes through strategic carrier partnerships, significantly reducing processing time.Drove regulatory compliance initiatives and optimized client service delivery through proactive monitoring and systematic protocols.

Education

• Capella University

  Bachelor’s Degree, Business Administration, Management and Operations

  2013 — 2016

Skills

• Interpersonal Communication
• Management
• Team Building
• Continuous Process Improvement
• Electronic Medical Records
• Microsoft Word
• Team Leadership
• Medical Office
• Network Support
• Planning & Development
• Consulting
• Time Management
• Customer Service
• Event
• Inventory Management
• IT Strategy
• Retail
• Online Marketing
• Excel
• Powerpoint
• Microsoft Excel
• Social Networking
• Social Media Marketing
• Healthcare
• Outlook
• Microsoft Office
• Sales
• Strategic Planning
• IT Service Management
• Technical Support
• Network Administration
• Interpersonal Relationships
• Leadership
• Emr
• Event Planning
• Human Resources
• Marketing
• Home Theatre Installation
• Problem Analysis
• Cost Reduction Management