Jon McColgan

About Jon McColgan

Boston-based Operations Leader working for the world\'s best athletic brand, New Balance Athletics. Corporate experience in sales operations, demand planning, merchandising operations & order fulfillment for North American Wholesale & Direct to Consumer markets, including project management success, achievements against myriad business & operational KPIs, and providing excellent customer service for all internal, field & external customers.

Experience

1. Director, North America Commercial Operations

   New Balance

   Mar 2023 — Present · Boston, MA, US

   Lead Commercial Operations organization for North America - overseeing teams responsible for traditional sales, business and customer operations functions for New Balance\'s largest commercial region- Customer Operations: Wholesale & DTC Order Management & Shipping, Retail Partner Support & Issue Resolution- Go To Market Operations - Sales, Marketing & Merchandising Operations functions for the Region - including Product Launch Management/Execution, GTM Collateral and Process Management & Apparel/Accessories/Equipment Operations Support- Business Operations - Oversight of Critical System Functionality and Execution, including Pricing & Discount Management, Freight Management & Distribution Enforcement- Compliance Operations - Traditional Vendor Compliance Management coupled with Business Policy & Procedure Oversight and Project Management for NA OperationsLead Region-wide initiatives including Regional Communication Strategy (Internal Town Halls, Field Communications, etc.), Critical Product and Tool Launch Strategy & Execution, Regional Sales Conference/Brand Summit leadership & execution, Central Administration for the Region (Facilities, IT Support) and other major ad-hoc cross-functional projects.

Education

• Boston College

  Master of Business Administration - MBA, Finance and Operations

  2011 — 2014

• Bentley University

  Bachelor of Science (B.S.), Managerial Economics: Operations Management

  2007 — 2011