Jon Marc Patton

About Jon Marc Patton

A passionate career Professional Services, Customer Success, Solution Consulting and Product Management professional with experience as an executive of Private Equity and Venture Capital backed technology companies in leadership positions of high growth enterprises in the software-as-a-service (“SaaS”), business process outsourcing (\"BPO\") business segments. Lean Six Sigma Black Belt and PMP certified for many years. 20+ years’ experience in cultivating and applying best practices in customer success and implementation methodologies through association with Fortune clients and mentors from the likes of Oracle, SAP, Microsoft, IBM, Lawson, and more. I\'ve been a direct part of launching multiple net-new product lines, and run every type of Customer Success teams (implementation, account management, technical services groups, solution consultants, PMO’s and call centers), and stood up new Product Management teams utilizing industry best practices. I\'ve been involved with several M&A events and 2 successful exits where I was asked to stay on. SaaS and Services revenue recognition and enablement, as well as achieving revenue targets, are a strong suit. Effectively managed multiple high-performance cross-functional teams in US, Canada, EMEA and APAC. A solid reputation for a strong work ethic, being buttoned-up, first to work, last to leave, on-time and on-budget. Works very well with others, frequently chosen to lead cross-functional teams and initiatives because of my diplomatic and empathetic approach. With staff and clients, known for empathy, loyalty, being a good listener, fair-minded, a strong mentor, and fully accountable.

Experience

1. Head of Sales

   Cascade

   Sep 2025 — Present · New York, NY, US

   Very excited to be joining Cascade as Head of Sales. Cascade is the global leader in Strategy Led Performance, serving medium and enterprise customers by digitizing their strategy, integrating seamlessly into their platform ecosystem, and driving amazing growth outcomes through better visibility, real-time updates and deep AI insights.

Education

• University of Tennessee, Knoxville

  Bachelors, Liberal Arts

Skills

• Xml
• Workforce Management
• Business Strategy
• Human Capital Management
• Professional Services
• Software Documentation
• Call Center
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Integration
• Consulting
• Customer Satisfaction
• Operations Management
• Business Analysis
• Strategy
• Microsoft Office
• Professional Services Delivery
• Business Valuation Improvement
• Saas
• Management
• Team Building
• Project Management
• Enterprise Software
• Emerging Technologies
• Html
• Expense Management
• Oracle
• Leadership
• Process Improvement
• Call Centers
• Ms Project