Jon Lloyd
IT Business Relationship Manager @Flintshire County Council
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WORK HISTORY
IT Business Relationship Manager @Flintshire County Council
Responsible for leading and coordinating IT service delivery across the organisation, managing the Service Desk, IT Training Team, and IT Business Partner function. Acting as the key link between IT and council services, overseeing technical support, stakeholder relationship management, project delivery, business analysis, and organisational training. Focused on aligning technology solutions with business needs, improving service performance, and driving continuous improvement across IT operations.
EDUCATION
Mold Alun Sixth Form
IT & Computing A Levels
Mold Alun School
High School
ABOUT JON LLOYD
A conscientious and meticulous IT professional with a strong foundation in service desk leadership and project management. With extensive experience in technical support, team management, and stakeholder engagement, I excel at ensuring timely and effective resolutions to complex issues. My ability to work under pressure, coupled with a proactive approach to continuous improvement, allows me to thrive in dynamic environments. I am a quick learner who enjoys challenges and embraces new ideas, always striving to enhance service efficiency and team collaboration.
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