Jon K. Sales

About Jon K. Sales

12•••••••37 or at J••••••••@gmail.com Operations Executive and Attorney with proven success designing and executing onshore/offshore operational strategies that improve profit margins, increase revenues, and enable robust growth. I reinvent methodologies, workflows, and procedures. My passion is building and motivating high-performance teams to deliver high growth. Ownership and C-suite leaders value my ability to reduce costs, accelerate production timelines, and drive revenue. This includes growing revenues at LIPPMAN RECUPERO, LLC, 300% in 4 years. Successes at MEDQUEST, LTD, and LIPPMAN RECUPERO, LLC include: PRODUCT PRICING STRUCTURES & PROFITABILITY (MedQuest): Initiated efforts and partnered with executive team to set margins and profits for every fee and product. Rebuilt product lines and developed formal pricing policy and procedures (company first time), increasing margins on 2 high-profile products 40% and overall margins 30%. ACCOUNTS RECEIVABLES (A/R) POLICY & REDUCTION (MedQuest): Developed new payment policies and procedures, reducing average age of receivables from 60 days to 10 days and eliminating debt write-offs on new orders. REBRANDING (MedQuest): Drove company rebranding to deliver new color scheme, logo styling, and marketing collaterals. STANDARD OPERATING PROCEDURES (SOPs)(MedQuest): Documented SOPs for 30 offerings, including subscriptions, funding applications, and “broker” style products, reducing quality complaints and improving time-to-deliver from average. FOOTPRINT GROWTH (Recupero): Revamped internal workflows, improved service metrics, and designed state-specific workflows, enabling expansion from 2 to 12 states. LITIGATION ACCELERATION (Recupero): Designed global litigation model to moderate production fluctuations, increase output, and react faster to client demands, condensing production timelines by 70% and enabling team to increase service rates 2X. 24-HOUR DOCUMENT GENERATION (Recupero): Vetted/hired offshore vendor, enabling thousands of simple documents to be generated offshore nightly, freeing up USA staff for complex documents - increasing workflow 3X. PCI COMPLIANCE (Recupero): Achieved/maintained PCI and SSAE SOC-2 compliance every year from 2016 to 2024. ZERO REGULATORY VIOLATIONS / COVID Debt Collection Moratoriums (Recupero): Researched moratoriums daily on state-by-state basis to shut down collection efforts immediately – avoiding all fees/penalties/lawsuits.

Experience

1. Chief Operating Officer

   Medquest, Ltd

   Apr 2024 — Present

   Lead 15 internal and contract reports to provide services for personal injury and medical malpractice lawyers and law firms. Develop vision and strategies to upgrade internal business processes, enhance delivery quality, and improve cash flows. Report to CEO/Founder. C-SUITE TEAM MEMBER: Meet regularly with CEO to set overall business strategy and prioritize efforts to build systems and performance metrics, ensuring consistent quality and customer response times across domestic and global teams.BUSINESS VISION & STRATEGY: Instrumental corporate leader in moving company from legacy processes and systems into organization with formal methods, templates, and guidelines.PRODUCT QUOTES / DEPOSITS: For core product line, established quotation and deposit process, improving full payment on product line from average of 50 days to 10 days.A/R COLLECTIONS: Created formal collection process from ground up for aged A/Rs, reducing value of outstanding A/R debt from average of $200K to average of $30K.OPERATIONAL IMPROVEMENTS: Envisioned new, modern operating model, developed formal SOPs and guidelines for all internal processes, service offerings, and products. Reviewed and personally updated written templates to deliver client-focused approach. Wrote medical expert contract template and created/implemented management system.TEAM LEADERSHIP: Manage 9 internal and contracted personnel and outside brand management team. Rewrote and implemented updated employee handbook.CUSTOMER SERVICE LEADERSHIP: Developed guidelines and monitored that experts were properly selected/solicited to offer to clients. Took charge of account escalations to resolve issues, win client trust, and turn around client dissatisfaction.NEW WEBSITE: Provided all business-related materials and wrote legal terms & conditions and FAQ section for new website.ERP & CASE MANAGEMENT SOFTWARE UPGRADE: Oversaw third-party vendor to upgrade software.

Education

• Indiana University Maurer School of Law

  Doctor of Law - JD

• University of Arizona, Eller College of Management

  Bachelor of Science in Business Adminstration

• Thunderbird School of Global Management

  Master of Arts