Jon G.

About Jon G.

As a first-generation American, I am proud to carry forward the legacy of hard work, determination, and resilience exemplified by my family, who immigrated from Greece in 1970 in pursuit of a better life. My father, a former sponge diver turned bridge painter, instilled in me the values of perseverance, integrity, and respect—qualities that have shaped my approach to leadership and customer service.My professional journey began as a teller at US Bank, where I developed a deep appreciation for delivering exceptional customer experiences. Over the past 18 years, I’ve cultivated a diverse career in banking and real estate, evolving from hands-on associate roles to leading high-performing teams. These experiences have reinforced my belief that exceptional service is built on empathy, understanding, and collaboration.At Sirva, I have embraced the challenge of leadership, working to create a unified, empowering team culture. I am passionate about fostering an environment where associates feel supported, valued, and equipped to excel. My focus remains on ensuring that team unity and a commitment to service excellence drive every aspect of our work.For me, outstanding customer service is more than resolving issues—it’s about creating positive, meaningful experiences at every touchpoint. By consistently viewing processes through the lens of the customer, I strive to inspire teams and organizations to exceed expectations and achieve lasting success.

Experience

1. Manager, Service Delivery

   Sirva

   Oct 2015 — Present · Independence, OH, US

   Lead and mentor a team of professionals managing domestic and global relocations for employees and their families- Consistently exceed Net Promoter Score (NPS) metrics by delivering exceptional customer service- Foster a positive and collaborative business culture, driving employee retention and team success- Serve as a home sale subject matter expert, ensuring seamless transitions for relocating employees- Develop and execute relocation strategies, partnering with HR and cross-functional teams- Build and maintain relationships with external vendors to deliver high-quality relocation services- Provide actionable insights and reporting to senior leadership on program performance, budgets, and satisfaction metrics.