Jon Dudding

About Jon Dudding

Professional ExperienceHighly experienced Unified Communications engineer with over 20 years of engineering support for Cisco UC solutions, including Webex Calling, Webex Contact Center, Unified Communications Manager, Unity Connection, IM & Presence, Contact Center Express, Expressway, and Cisco voice/data routers and switches in support of Cisco UC deployments (QoS, VLANs, layer 2 & 3 configurations, etc.)Frequently work with Cisco TAC to resolve complex installation and design-related configurations, as well as troubleshoot existing legacy CallManager networks.Collaborate with third-party vendors to resolve conflicts and outages, support new configurations, and negotiate new support and/or technology commitments.Install, configure, and support a wide range of telephony applications such as contact center design/scripting, recording, Workforce Management (WFM), paging, instant messaging, video, attendant consoles, and many other collaboration-related applications.Provide end-user and administrator training for a variety of Cisco applications and devices.Certifications:Cisco CCNP & CCNP Voice certificationsSkills:Capable of clear and understandable formal and informal communicationEducation:Bachelor of Science, Information Systems, 1992, Virginia Commonwealth University, Richmond, VATechnologies:Webex Service Technologies (UCaaS, CCaaS)Unified Communications Manager (CUCM)Cisco ExpresswayUnified Communications Manager Session Management Edition (SME)Unified Communications Manager Express (CME)Unity Connection and Unity Express modules (CUE)Unified Contact Center Express implementation and scriptingUnified Presence Server / IM & Presence (IM & P) ServerAttendant Console SolutionsCisco Unified Border Element (CUBE)SIP protocols and interworking

Experience

1. Senior Uc Administrator

   ITC Federal

   Dec 2024 — Present · Northern Virginia, VA, US

   Currently leading a dedicated team responsible for maintaining, troubleshooting, and updating the Unified Communications platform serving a large government agency across seven timezones.

Education

• Virginia Commonwealth University

  Bachelor of Science (BS), Management Information Systems, General

• Virginia Commonwealth University - School of Business

  BS, Information Systems

  1988 — 2002

Skills

• Switches
• Disaster Recovery
• Voip
• Data Center
• Switching
• Asa
• Cisco Nexus
• Lan-Wan
• Wan
• Managed Services
• Dns
• Virtualization
• Routers
• Network Engineering
• Vmware
• Cisco Call Manager
• Technical Support
• Cisco Technologies
• Security
• Wireless Technologies
• Networking
• Network Architecture
• Wireless
• Operating Systems
• Network Administration
• Wide Area Network (Wan)
• Telephony
• Troubleshooting
• Ccna
• Voice Over Ip (Voip)
• Software Installation
• Cloud Computing
• Cisco Certified
• Unified Communications
• Network Security