Jon Dove

Experience

1. Aftermarket Sales Manager

   Crown Lift Trucks

   Nov 2010 — Present

   Today\'s competitive landscape makes lift truck performance and up-time more important than ever. That\'s where my team comes in. As the leader of Crown Lift Trucks Milwaukee/Madison/Green Bay aftermarket sales team my goal is to ensure the lowest cost of ownership and maximum benefit as it relates to a customer’s material handling equipment. Many customers view forklift service as a commodity and only from a single dimension— low service labor rates. Lift truck service is not a commodity! Service differs significantly from one lift truck service provider to another and an initial low labor rate doesn’t mean lowest cost of ownership over time—it’s the labor frequency of consumption and the support behind the system that truly counts. You need a system of performance that is deliberate and efficient and offers the lowest overall cost. Since operator labor comprises 77 percent of a business’s total cost of ownership, it\'s easy to see why downtime is the enemy. At Crown we understand this and for that reason we have established several key measurements to guide us. Called Assured Performance Measurements, Crown’s Integrity Service System tracks these measurements to assure that we live up to our promise to provide a level of unmatched support that meets and often exceeds a customer’s expectations.Tracked Assured Performance Measurements include:1. Response time 2. First Call Fix3. Technician Training4. PM Completion5. Off-shelf Parts Availability6. Branch Parts Inventory7. Van Parts Inventory

Education

• Cardinal Stritch University

  MBA, General

  2000 — 2002

Skills

• Management
• Logistics Management
• Cold Calling
• Logistics
• Customer Satisfaction
• Sales Management
• Account Management
• Warehousing
• Inventory Management
• Warehouse Operations
• Sales Process
• Sales
• Leadership
• Key Account Management
• Sales Operations
• Customer Service