Jon Cuflic
Manager @D&d London
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WORK HISTORY
Manager @D&d London
Driving operational excellence with over 10 years of expertise in hospitality management, HR leadership, and customer service. Skilfully enhancing operational efficiency, guiding cross-cultural teams, and facilitating exceptional client experiences. Leadership & Training: Mentored over 50 staff members, elevating team productivity by 25%. Financial Management: Achieved a 12% reduction in operational costs through strategic forecasting and resource allocation. Customer Service: Effectively resolved 95% of customer complaints with empathy, fostering repeat business. Consistently achieved both short-term and long-term organisational targets. Trained, coached, and supervised new staff members at New Street Grill, London EC2.
EDUCATION
University West of Scotland
Bachelor's Degree, International Business
University of the West of Scotland
International Business
Institut Don Bosco (IDB)
Master's Degree, International/Global Studies
University of the West of Scotland
Bachelor's Degree, International Business
ABOUT JON CUFLIC
Ambitious graduate with a Bachelor\'s degree in International Business from the University West of Scotland. Fluent in 6 languages love for finance world. Proficient in analytical skills and cross-cultural communication, gained through academic projects and real-world case studies. Eager to leverage a solid understanding of global markets to facilitate strategic initiativesin dynamic business environments. Committed to contributing effectively to forward-thinking companies thatembrace innovation and growth. Professional Profile Asset intelligence and estates data professional withstrong experience analysing asset performance, condition, utilisation, and risk to support strategic andoperational decision-making. Proven ability to translate complex asset data into clear, actionable insight for stakeholders. am a self-motivated, highly driven Manager who has delivered extensive experience in the hospitality to business industry, specialising in team leadership and development and strong focus on internal/external customerservice. I have a track record of increasing business for several restaurants through superior guestrelations and fast, efficient service. I am sought out as the “go to” person for both technical and personnelaspects that require strong relationship building, problem-solving and decision-making skills along with can-do attitude. Knowledgeable about expense reduction, revenue optimisation, sales planning & operational forecasting. Displayed accomplishments in the areas of process improvements, cost and timereductions. Well-versed in end-to-end recruitment process,HR leadership. Asset intelligence & estates analytics • Asset performance, condition & risk analysis • Capital pl, Assetperformance, condition & risk analysis, Capital planning, investment prioritisation, Evidence-based reporting & business cases, Financial and capital programme analysis, Data quality, governance & consistency,Dashboard & KPI development, Cross-team collaboration estates, finance, services, Asset managementsystems e.g. Civica, Confirm, Oracle, Uniform, or similar, Data cleansing, validation & reconciliation, Goodunderstanding of financial markets and a background in Equity Capital Markets and derivatives, AdvancedExcel pivot tables, Power Query, formulas, Experience of financial analysis, modelling and valuations Excellentcommunication & interpersonal, Wine sommelier Convertible bond deal experience in the broader,
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