Jon Carter
Principal Product Manager, Ecoa @Veeva Systems
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WORK HISTORY
Principal Product Manager, Ecoa @Veeva Systems
I am a Principal Product Manager for our Electronic Clinical Outcome Assessment (eCOA) solution, overseeing the lifecycle of both Electronic Patient-Reported Outcomes (ePRO) and Electronic Clinician-Reported Outcomes (eClinRO). My focus is on empowering Sponsors with greater operational autonomy and high-quality data while ensuring a seamless experience for patients and sites. My role centres on simplifying complex study management and accelerating the digitisation of clinical trials.Sponsor Oversight & Data Strategy- Real-Time Visibility: Designing comprehensive monitoring tools that provide Sponsors with immediate insight into study health, utilising dynamic dashboards to identify compliance trends and risks early- Data Accessibility: Simplifying data access, ensuring Sponsors have robust, flexible access to their trial data in the applicable industry format through streamlined exports and integrations.Operational Efficiency & Control- Sponsor Autonomy: Enabling Sponsors to execute studies more efficiently through self-service capabilities, such as allowing for granular control over assessment updates across countries and sites without vendor dependency- Data Integrity Workflows: Streamlining the communication loop between Sponsors and sites regarding data changes, ensuring quick resolution of discrepancies while maintaining rigorous audit standards.Patient & Site Experience- Complex Protocol Support: Delivering foundational capabilities that support global, complex study designs—including blinding, translation, and rule-based logic—to ensure adherence to assessment protocols- Site Usability: Reducing site burden by creating intuitive interfaces for patient management and historical data review, allowing investigators to focus on care rather than administration.
EDUCATION
University of Surrey
Bachelor's degree, Computer and Information Technology
SKILLS
ABOUT JON CARTER
As a Senior Product Manager at Veeva Systems, I bring extensive experience in the life sciences and pharmaceutical industry, with over 18 years of expertise. My focus is on managing the lifecycle of Electronic Clinical Outcome Assessment (eCOA) solutions, including ePRO and eClinRO, to empower Sponsors with operational autonomy while ensuring seamless experiences for patients and sites. Throughout my career, I have concentrated on simplifying, digitizing, and improving the management of clinical trials. With a proven track record in product management, I am dedicated to ensuring high-quality data, enabling real-time visibility, and enhancing compliance monitoring through innovative tools and solutions. My goal is to drive advancements in clinical trials to support better outcomes for Sponsors, sites, and patients.
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