Jon Bottomley
Senior Manager - Q-commerce Support Services @Co-op
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WORK HISTORY
Senior Manager - Q-commerce Support Services @Co-op
Manchester, GB
Lead the Support team function and represented Q-Comm across central activity in special projects, performance activity, optimisation, data management, Operational and strategic Risk, Customer and Competitor Insight, Regulation and Compliance and Relationship management. Built and maintained key relationships internally and externally that ensure the day to day running of the Q-Commerce function. Lead Trade planning initiatives across Q-Comm ensuring these were communicated to all stakeholders, supporting the customer and colleague journey. Accountable for mid to long term horizon planning for operational seasonal trade opportunities bringing together multiple stakeholders.Key Achievements• Designed and built a Q-Comm learning Hub for stores and field teams to learning and develop their Q-Comm skills, knowledge and performance, improving KPI’s, confidence and finical performance.• Lead and managed our trade and communications process, bringing together proposition teams, category teams and ensuring plans were communicated on time and to the right stakeholders across stores, field and central functions. This included Seasonal, Campaign, Events and promotional activity.• Acted as the Q-Commerce lead in the Co-op Cyber incident. Set up and delivered a robust incident management group with key stakeholders to make quick and decisive decision across Q-Comm, Technology, supply chain and operations. Lead on multiple forums that involved director level influence, keeping multiple parts of the business updated and ensuring we gave the best customer experience as possible. • Lead a multi disciplined field team that launched Q-Comm services across all partners and internal platforms including franchise and independent retailers whilst providing post launch care until operationally successful. Also included role out of change activity, upskilling Field Manager and Support centre colleagues.
EDUCATION
Hereford Sixth Form
A Levels, Business studies
St Mary's high school , Hereford
GCSE's, Business Studies
SKILLS
ABOUT JON BOTTOMLEY
A challenge-driven and team-focused Senior Leader with 30 years’ experience within Leadership and customer-centric multi-channel retail environments. An experienced operator who is highly focussed on customer experience, growth and improving profit. A strong leader and relationship builder with operations, stakeholders, and suppliers, communicating and influencing a different levels. A trusted professional with a dependable reputation for delivering KPI’s. Brings to the fore extensive expertise in retail and end to end online operations, strives within high pressured environments and is driven towards results. A leader with a track record of developing a high performing team, a leader who relishes and drives change, also delivers reliable commercial solutions and strategic planning.
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