Jon Bartlett
Head of Operations @Premfina
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WORK HISTORY
Head of Operations @Premfina
Driving operational efficiency at PremFina by leveraging data-driven insights and automation to streamline the lending lifecycle. I am responsible for optimising our core operational workflows - from onboarding to payment processing - ensuring that our \"finance-as-a-service\" model remains agile and scalable. By bridging the gap between technology and customer success, I ensure our partners and customers receive a high-touch, low-friction service.
SKILLS
ABOUT JON BARTLETT
Senior business and people leader and expert in driving excellence to the customer experience Career success spans key leadership roles within large scale, complex contact centre environments with significant experience in FCA regulated businesses; driving engagement and continuous improvement through understanding and embracing the voice of the customer; driving sales through service and focussing upon delivering an exceptional customer journey. Operating in very fast paced, high growth, technology driven businesses; developing the customer centric strategy and implementing change programmes and digital transformation to deliver improvement initiatives that continue to grow with the business and the ever changing needs of the customer. Accountability for leading large scale, multi-discipline teams; operating at most senior level, supporting CEO, Executive Committee and Board to define and shape the business strategy.
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