Jomon K

Deputy Manager @ESAF Bank

Handling Sales, Risk, P/L management, Credit & Collection and maintaining the high portfolioHandling more than 150 staff.Responsible for cost control and revenue generation.Responsible for the Business development & Branch ExpansionManaging entire operationsMaintaining friendly and professional customer interactionsImproved customer satisfaction rating by enhancing service quality and resolving issues promptlyEvaluate employee performance regularly and ensure profitabilityResponsible for conducting CSR activities as per local needsAnalytical Skills • Supervisory Skills • Team Leadership • Customer ServiceManagement • Relationship Building • Problem Solving • Financial Performance •Sales and Marketing • Operations Management • Operational Excellence •Operational Risk Management Strategy • Market Planning • Market Analysis •Business Planning • Business Development • Project Management • ProductManagement • Sales Conversion• Strategic Partnerships Executive Management •Complaint Management • Compliance Management • Lead ManagementEscalations Management • Regulatory Compliance • Operational Risk • ClaimsManagement • Risk Assessment • Process Excellence • Cross-functional TeamLeadership • Sales Management • Performance Management • Customer EscalationManagement • Financial Risk • Interpersonal Communication • Organization Skills•Fraud Prevention • Non-performing Assets (NPA) • Recovery• FraudInvestigations• Auditing• Decision-Making • Hiring • Time Management • TeamBuilding• People Management •Training & Development