Jolynn Donnell
Customer Experience Manager
- Role
- Client Services Manager at Sedgwick
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jolynn Donnell
Highly motivated, results-oriented, and hardworking professional well versed in people…
Experience
Client Services Manager
Sep 2023 — Present
Responsible for the overall health of client relationship.•Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.•Negotiates changes or improvements to service plan.•Resolves all major customer service issues.•Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
Skills
- Strategic Planning
- Retail
- Time Management
- Drug Testing
- Negotiation
- Sales
- Construction Safety
- Recruiting
- Customer Service
- Training
- Drug Safety
- Retail Sales
- Business Strategy
- Alcohol Awareness
- Management
- Team Building
- Substance Abuse Prevention
- Developing Others
- Marketing
- Microsoft Word
- Public Speaking
- Leadership
- Microsoft Excel
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