Jolynn Donnell

Customer Experience Manager

Role
Client Services Manager at Sedgwick
Location
Orlando, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jolynn Donnell

Highly motivated, results-oriented, and hardworking professional well versed in people…

Experience

  1. Client Services Manager

    Sedgwick

    Sep 2023 — Present

    Responsible for the overall health of client relationship.•Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.•Negotiates changes or improvements to service plan.•Resolves all major customer service issues.•Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.

Skills

  • Strategic Planning
  • Retail
  • Time Management
  • Drug Testing
  • Negotiation
  • Sales
  • Construction Safety
  • Recruiting
  • Customer Service
  • Training
  • Drug Safety
  • Retail Sales
  • Business Strategy
  • Alcohol Awareness
  • Management
  • Team Building
  • Substance Abuse Prevention
  • Developing Others
  • Marketing
  • Microsoft Word
  • Public Speaking
  • Leadership
  • Microsoft Excel

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Jolynn Donnell — Client Services Manager at Sedgwick in Orlando, FL, US | Unifers