Jolson Cruz

System Operations Manager @Vic Studios

Westmount, QC, CA

Optimized operations through project management. Streamlines processes, initiatives, and enhances CX.• Led cross-functional teams to implement process improvements, resulting in a 40% increase in operational efficiency and a 50% reduction in staff idle time.• Overhauled and streamlined digital workflows and systems, resulting in a 50% increase in productivity for reception staff and a 60% reduction in operational costs.• Drive early adoption of industry-specific innovations by actively participating in four to six tech vendor events annually, resulting in a competitive advantage over competitors.