Jo Lee
Program Manager @Global Payments Inc.
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WORK HISTORY
Program Manager @Global Payments Inc.
London, GB
I lead the design and end-to-end execution of complex payment initiatives across multiple engineering teams, turning ideas into resilient products in market. I deliver payment solutions for both SMB and Enterprise clients, spanning payment applications, terminal programmes and in-person payment experiences that work across channels and devices. My remit also includes self-service digital solutions that empower customers to manage their payments, insights and devices independently, improving efficiency while maintaining a high bar for security and performance.
EDUCATION
University of the West of England
BA (Hons) Business Studies, Business Studies
SKILLS
ABOUT JO LEE
A Program Manager experienced in delivering Digital Transformation initiatives across complex organisations Financial Services organisations and high-growth Fintech startups. My passion is building resilient, multi-skilled teams and driving outcomes through exceptional stakeholder engagement, robust risk management, and data-led decision making.Seasoned in collaborating with C-suite leaders, Regulators, and Governing Bodies, I am outcome focused and comfortable with delivering across all frameworks whether this be Product-Led, Agile (Scrum, SAFe, Kanban) or more traditional methods. My proactive approach is powered by continuous learning with courses attended with both London School of Economics and MIT (RPA, AI, IoT, Automation, Machine Learning). This has helped me to build strong technical literacy, further equipping me to unlock business value through emerging technologies.Career highlights include:• Spearheading FIS’s exit from Merchant Revenue Operations to Worldpay, ensuring continuity and regulatory compliance.• Leading the go-to-market launch for Neuron by WTW and Lloyd’s Blueprint 2 data transformation.• Driving £35m in cost savings for NatWest via a multi-year ESG sustainability initiative.• Embedding Agile at scale across Ministry of Justice, Lloyd’s of London, Barclays and more, accelerating delivery and enhancing service assurance for global teams of 300+.
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