Jolly Mongia
I Help SaaS Companies Excel in Customer Retention and Experience Management | Customer Success Manager | Also a Freelance Content Writer
- Role
- Customer Success Consultant at Fincent
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Jolly Mongia
Hello, I\'m Jolly Mongia, an experienced Customer Success & Operations Manager with total of 7+ years of experience in SaaS based companies. My dual expertise in Customer Success and Content Writing fuels enhanced engagement through compelling email campaigns, driving retention and unlocking new up-sell possibilities I am skilled at crafting solutions that- address complex problems- scale operations- improving process efficiency- increase retention rate, and - building strong customer relations. I’m eager to help businesses tackle tough issues and improve operations. Let’s explore how my expertise can offer insights and solutions for your challenges. If you\'re interested in learning more about how we can work together for your company\'s success, please feel free to reach out to me at j••••••••@gmail.com Be Patient, and Stay Persistent!
Experience
Customer Success Consultant
Feb 2024 — Present · Mumbai, IN
Responsible for increasing ARR through renewals for SMB Accounts. Acting as Onboarding specialist, understanding their requirements and assisting with relevant services. Working as Product expert and providing training on the platform features. Coordinating with clients to understand their growth plan and assist with relevant account management services.
Education
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Information Technology
2010 — 2014
GrowthSchool
Growth Hacking
2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.