Joli Hensley
Manager of Digital Channels @Advia Credit Union
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WORK HISTORY
Manager of Digital Channels @Advia Credit Union
Working to drive strategic initiatives within our digital delivery channels while creating a seamless member experience. Creating experiences is both fun and rewarding. Some of the channels I get to drive are:*Digital & Mobile Banking *Account Opening (in-branch and online)*AI Chat Bot & Live Chat *SMS Text Messaging *Phone Banking *Ancillary Digital Banking tools such as P2P, Bill Pay, cPFM, etc. I lead a team of remote and in-person project coordinators and system admins to optimize the experience and bring forth new, innovative solutions. I oversee the development and management of our product roadmap and work closely with my peers to create a consistent experience across the organization. Extensive experience with vendor management, including vendor selection, on-boarding and on-going relations.
EDUCATION
The University of Olivet
Marketing Management, Business Management, Public Relations, Economics, Communications
SKILLS
ABOUT JOLI HENSLEY
My peers would describe me as being a quick to learn innovative problem solver and a team…
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