Jolie Levene-Pryor

About Jolie Levene-Pryor

I\'m an energetic and results-driven operations leader with a passion for helping people…

Experience

1. Training Manager

   Optum

   Oct 2022 — Present

   Directly oversees, leads, and supports trainers responsible for providing training on revenue cycle management, several legacy-owned billing platforms, and several client owned accounts using Athena and Epic to team members. • Cultivates relationships with operations management team members to ensure their training needs are met.• Identifies issues or trends and collaborates with peers and other key stakeholders to identify and implement solutions. • Partners with Instructional Design Team to ensure pre-assessments, post-assessments and training delivery content is up to date.• Monitors post-training reaction surveys to ensure trainees are receiving the highest quality training possible and implements any suggestions for improvement. • Evaluates instructor performance and the effectiveness of training programs, provides recommendations for improvement.• Owns the process of scheduling recurring monthly trainings and maintains published training calendar. • Collaborates with team and peers to develop best-in-class training programs to prepare high-performing team members to be successful in their roles.• Performs Operational Readiness duties as needed to support and cover the team.• Works on special projects, as needed.

Education

• Douglas Anderson School of the Arts

  Visual Arts, Theatre - Diploma, Visual Arts, Theatre

  1986 — 1990

• Florida Real Estate Institute

  Florida Real Estate License, Florida Real Estate

  1999 — 1999

Skills

• Process Improvement
• Management
• Team Building
• Medical Terminology
• Business Analysis
• Employee Management
• Call Center Administration
• Problem Solving
• Symitar
• Interviewing Skills
• Webex
• Customer Service
• Program Management
• Workforce Education
• Healthcare Information Technology
• Provider Education
• Salesforce.com
• Electronic Payment Processing
• Healthcare Reimbursement
• Creative Problem Solving
• Change Management
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Gotomeeting
• User Guide Creation
• Leadership
• Call Centers
• Healthcare
• Business Development
• Team Management
• Strategic Partnerships
• Customer Satisfaction
• Training
• Email Campaigning
• Customer Escalation Management
• Great Motivator
• Employee Orientations
• Electronic Payments
• Vendor Management
• Business Process Improvement
• End User Training