Jolene Garelli

About Jolene Garelli

As a senior level Information Technology professional, demonstrated extensive expertise in strategic planning, project management, design development and integration with excellent technical and oral/written communication skills. Recognized for the ability to balance several high priority projects concurrently. Developed the reputation for identifying problem areas, turning them around with substantial bottom line savings by applying current and emerging technologies. Proven successful in the assessment of new technologies and directing their successful implementation. Consistently meets aggressive goals in the areas of technology introduction, cost savings, process development and customer service. Demonstrated the ability to lead work units comprised of diverse technical staff and to establish a synergistic work environment. Specialties: Vendor assessment/selectiion, supply chain management specializing in cost reduction incentives Network infrastruture design and operational management Relationship mangement, oversight and governance to key vendor relationships Data and Voice Infrastructure optimization, refresh, and growth to support current and future business requirements Process developement and on going improvements ITIL certified

Experience

1. Director of Infrastructure

   Optum

   Feb 2017 — Present

Education

• Charter Oak State College

  Liberal Arts

• Manchester Community College

  AS

Skills

• Disaster Recovery
• Databases
• Change Management
• Leadership
• IT Management
• Service Delivery
• Team Leadership
• Negotiation
• Itil
• Data Center
• Contract Management
• IT Operations
• Program Management
• Process Improvement
• Team Management
• Strategic Planning
• Troubleshooting
• Business Process
• Cross-Functional Team Leadership
• Integration
• Outsourcing
• Networking
• Telecommunications
• Product Management
• Project Planning
• Vendor Management
• Operations Management
• Strategy
• Management
• Crm
• Project Management