Jolanta Wlostowski
Hospitality professional
- Role
- Communications Agent Core Concierge at Four Seasons
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Communications Agent Core Concierge
Jul 2016 — Present · New York, NY, US
Provide information to guests, capturing sales from the incoming calls and coordinating details of reservations and concierge services for all Restaurant/Bar, tourist attractions Room Service for an 189-room hotel with 157 residences.• Provide general information about the hotel and assist callers as well as respond to emergencies by connecting tothe appropriate individuals and communicating with all departments within the hotel.• Oversee service ensuring guest accommodations, calls, pre-arrival concierge requests, F&B orders andhousekeeping requests are correctly processed and carried out.• Coordinate and work with different departments to ensure that all guest needs are met pre-arrival and during theirtime of stay by assisting them with their concierge, transportation, dietary and room feature requests.• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Education
LaGuardia Community College
AAS, Travel& Tourism and Hospitality Management
2007 — 2009
City Tech, CUNY
Btech, Hospitality Management
2009 — 2011
Skills
- Hospitality
- Yield Management
- Hotels
- Hotel Booking
- Pre-Opening
- Hotel Management
- Property Management Systems
- Opera
- Concierge Services
- Food
- Hospitality Industry
- Front Office
- Micros
- Rooms Division
- Customer Service
- Hospitality Management
- Food
- Resorts
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