Jolanta G.

About Jolanta G.

Over 20 years of proven professional healthcare experience (pharmaceutical to clinical solutions/products within provider environment and hospital setting).Focus on the following key components:Client ServicesStrategic SolutionsRevenue IntegrityQuality & Compliance InitiativesStaff ManagementField Visits with Staff1:1s with StaffConflict ManagementClinical Solutions Reporting Project ManagementChange Management People/Provider Management for several clients (health plans, ACOs)eMR ProficientChart Review Management

Experience

1. Client Management, Provider Growth, Director

   Optum

   Dec 2011 — Present

   Held many different positions across different States and Clients within the company since 2011 in Account Management, People Management, Client Management, etc.Responsibilities included:1. Client Services across multiple clinical solutions/products within multiple States;2. Train & Consult Staff on key quality initiatives, provider relations, change management, conflict management, territory management, etc; 3. Manage and Consult Key Accounts on Quality/Compliance Initiatives within the Medicare Advantage Population for 4 Key Clients; 4. Collaborate, Strategize & Present with Upper Client Leadership on Key Quality and Compliance Initiatives;5. 1:1s, Field Visits & Mid/Year End Reviews for Staff;6. Effectively manage Hospital C-Suite and other stake-holder relationships, selling highly technical solutions, negotiating complex contractual agreements and working internally with Marketing, Clinical and Operations Teams to drive results and client satisfaction.Jolanta A G••••••••@yahoo.com73••••••64

Education

• AAPC

  Member, Active

  2014

• UHG

  Culture Management

  2018 — 2018

• CPC

  ICD-10 Proficient; Certified in ICD-9

  2014 — 2015

• NCQA

  HEDIS Training Certificate

  2017 — 2017

• Kean University

  Bachelor's degree, Political Science and Government

  1993 — 1997

• NAPW

  Member, Active

• CPC

  CPC ICD-9, Proficient in ICD-10, Quality Coding

  2014