Jokima Dr. Jokima Hiller-Lewis Hiller
Assistant Professor of Management @Indiana University Northwest
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WORK HISTORY
Assistant Professor of Management @Indiana University Northwest
Gary, IN, US
EDUCATION
Iowa State University
Doctorate, Hospitality Administration/Management
Tolleston
Middle School/Junior High
Keller Graduate School of Management of DeVry University
Masters, Business Administration
Purdue University Northwest
Bachelors of Science, Restaurant, Hotel, Institutional & Tourism Management
The Chef's Academy - Harrison College
Associates, Culinary Arts
William A. Wirt
High School Diploma
SKILLS
ABOUT JOKIMA DR. JOKIMA HILLER-LEWIS HILLER
GET MENTORED by Dr. Jokima Hiller at https://jodyhospitality.podbean.com/-\"Your Hospitality Moment that Mentors\" Podcast!I help hospitality and service-driven organizations elevate performance by strengthening leadership capability, enhancing guest experience, and building cultures rooted in social intelligence and inclusion. As an educator, consultant, and disability advocate, I integrate research-based insights with real-world industry experience to create training that transforms both people and Leadership TrainingCustomized programs that build confident, socially intelligent leaders capable of driving service excellence, improving team engagement, and navigating complex workplace challenges. Includes executive coaching, communication development, conflict management, and inclusive leadership practice.Service Excellence & Guest Experience OptimizationConsulting and training designed to improve guest satisfaction, strengthen service culture, and create consistent, high-quality experiences. Services include service audits, frontline training, brand-service alignment, and systems that enhance operational performance.Hospitality & Business Education SolutionsCurriculum design, instructional consulting, and workshop facilitation grounded in experiential learning and industry best practices. Ideal for colleges, workforce-development programs, and organizations seeking to upskill employees at scale.Social Intelligence Training & Workplace Culture DevelopmentEvidence-based programs that help leaders and teams build stronger relationships, enhance emotional and social awareness, and improve collaboration. Focuses on practical applications that strengthen employee retention, service delivery, and organizational climate.Accessibility & Disability Advocacy ConsultingGuidance for organizations seeking to better support employees and guests with mobility or accessibility needs. Services include accessibility reviews, inclusive-service training, policy consultation, and advocacy-based strategic recommendations.
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