Jo Johnson
Storm Reply CX Practice | AWS Premier Partner | Building Intelligent Customer Experiences with Amazon Connect, AI & Cloud
- Role
- Aws Delivery Manager at Storm Reply
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Jo Johnson
Experienced Project Management Professional (PMP)®, Certified ScrumMaster®(CSM)® and Certified Scrum Product Owner (CSPO)®
Experience
Aws Delivery Manager
Aug 2025 — Present
I lead operations for Storm Reply\'s Customer Experience practice, where we help enterprise companies transform how they engage with customers using AWS-native solutions and agentic AI.THE CHALLENGE WE SOLVE: Most enterprises are stuck with legacy contact centers, disconnected marketing systems, and siloed customer data—resulting in poor customer satisfaction, high operational costs, and missed revenue opportunities. We help them modernize.FIVE PILLARS OF CX EXCELLENCEAs an AWS Premier Partner, we\'ve built a comprehensive framework for CX transformation:→ Contact Center (Amazon Connect): Intelligent, omnichannel customer engagement with autonomous AI agents that handle conversations end-to-end→ Marketing Automation: Hyper-personalized customer journeys with AI-driven optimization and predictive engagement→ Data & AI Services: Self-learning recommendation engines, predictive analytics, and autonomous intelligence that continuously improves CX→ AIOps & MLOps: Self-healing systems and automated operations that ensure 99.99% uptime→ FinOps: Cloud cost optimization that delivers 40-60% savings while improving performanceTHE FUTURE: AGENTIC AIWe\'re pioneering the use of agentic AI in customer experience—autonomous agents that- Learn continuously from every interaction- Adapt in real-time to customer behavior and sentiment- Make decisions without human intervention- Optimize themselves to improve outcomesAs Operations & Delivery Manager, I focus on three things:1. Operational excellence—ensuring every project delivers on our promises2. Team development—building world-class AWS and CX expertise3. Scalable growth—creating systems that allow us to serve more clients without sacrificing qualityBefore Storm, I spent 15+ years in project and program management, delivering cloud solutions across several platforms & organizations. I\'ve learned that successful transformation isn\'t just about technology—it\'s about people, process, and partnership.
Education
Washington State University
BA, Communications
1990 — 1995
Keller Graduate School of Management of DeVry University
Masters, Information Systems Management
1999 — 2002
Skills
- Security
- Enterprise Software
- IT Management
- Manuals
- Business Intelligence
- Data Center
- Project Planning
- Management
- Business Analysis
- Sharepoint
- Software Documentation
- Sdlc
- Disaster Recovery
- Quality Assurance
- Pmp
- Business Process
- Business Process Re-Engineering
- Windows 7
- Sql
- Visio
- Data Warehousing
- IT Strategy
- Requirements Analysis
- Cloud Computing
- Program Management
- System Deployment
- Itil
- Project Management
- E-Commerce
- Visual Basic
- Integration
- Vendor Management
- Process Improvement
- Project Teams
- Networking
- Analysis
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