Joji Thomas

About Joji Thomas

As a Manager - Operation with Quality & Compliance at WNS Global Services, I leverage my MBA in Finance and over 13 years of experience in Finance and Accounting to ensure the highest standards of quality and compliance for the end-to-end F&A business cycle. I have in-depth knowledge of PTP, OTC, RTR and FPNA domains, and I can communicate effectively with clients and internal stakeholders across multiple cultures and processes.I have a proven track record of driving continuous improvement projects, generating strategic data analysis and reports, and supervising the company\'s financial operations globally. I also have strong analytical, leadership, and collaboration skills, and I can train and mentor teams on various quality and improvement concepts and tools. My goal is to deliver comprehensive and accurate financial solutions that meet and exceed the expectations of the customers and the organization.

Experience

1. Manager - Quality & Compliance

   WNS

   May 2023 — Present · IN

   Key Result Areas: • Spearheading the development and implementation of a comprehensive company-wide quality management system (QMS), ensuring that all quality standards, policies, and procedures are meticulously established and enforced across the organization. • Conducting thorough monitoring and analysis of quality performance metrics to pinpoint areas requiring enhancement, thereby driving continuous improvement initiatives. • Leading root cause analysis and corrective action initiatives to address quality-related issues, while executing both internal and external audits to guarantee compliance with industry standards and regulations. • Collaborating closely with production, engineering, and various departments to uphold quality at every level of the organization, while providing training to employees on quality procedures and regulatory requirements. • Managing customer complaints with diligence, investigating issues, and implementing effective corrective actions, while also partnering with suppliers to maintain high-quality standards. • Monitoring the handling of 1099 Unclaimed Property in the USA, ensuring accurate reporting of nonemployment income to the Internal Revenue Service (IRS). • Directing operations for Procure-to-Pay (PTP), Record-to-Report (RTR), and Order-to-Cash (OTC) processes across two distinct US-based projects, managing a workforce of 400 FTEs.

Education

• Sikkim Manipal Institute of Technology

  Master's Degree, Business Administration and Management, General

  2012 — 2014

• University of Kerala

  Bachelor of Commerce - BCom, Accounting and Finance

• MGHS

  Commerce, Business Administration and Management, General