Joi Turman

About Joi Turman

Experienced dispatcher with 20+ years at Comcast, currently pivoting into Cybersecurity and IT. I\'ve built a strong foundation in operational coordination, problem-solving, and cross-team communication—skills that translate directly into roles like SOC Analyst, Help Desk Technician, and IT Support.Since 2020, I\'ve been pursuing a Bachelor\'s in Cybersecurity (graduating in 2026) and gaining hands-on technical experience through Capture The Flag (CTF) competitions with WiCyS, SANS, Target, and the National Cyber Skyline (NCL).I am currently sharpening my skills with tools and platforms like:Kali Linux, Wireshark, Burp Suite, Ghidra, VMware Fusion, SplunkPython, Java, SQL, Linux CLIGoogle Cybersecurity Certificate, Security+(planned).I\'m actively seeking entry-level opportunities in Cybersecurity or IT where I can bring my operations experience, attention to detail, and growing technical skillset to a new team. Passionate about SOC operations, digital forensics (DFIR), and GRC.Let\'s connect if you\'re hiring or mentoring professionals breaking into the field!

Experience

1. Tlc 2 Fulfillment Dispatch

   Comcast

   Apr 2013 — Present

   Manage technician’s routes to ensure all schedules are maintained.*Communicate with the customer to ensure work order accuracy.*Troubleshoot issues techs have the field.*Researching account issues for the field technicians and leadership.*Works directly with Comcast’s area Call Centers, Technical Operations, Field Coordinators, and other outsourced agencies as a liaison for the customers’ needs.

Education

• Southern New Hampshire University

  Information Technology

• North Shore Community College

  Associate of Science - AS, Database Management and Security

• Middlesex Community College

  Information Technology Cyber Security