Joia A.
Call Center Representative @Medstar Shah Medical Group Waldorf
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WORK HISTORY
Call Center Representative @Medstar Shah Medical Group Waldorf
White Plains, MD, US
Answered 100 + inbound calls and scheduled patient appointments with the appropriate medical provider.Verified patient information, and insurance coverage, and collected the necessary information to complete patient registration.Responded to patient inquiries or requests for medical information, and provided appropriate guidance and referrals to medical providers or resources as necessary.Maintained a high level of customer service and professionalism in all interactions with patients and medical providers.
EDUCATION
Walden University
Bachelor of Science, Nursing
Northeastern Hospital School of Nursing
Diploma, Registered Nursing/Registered Nurse
ABOUT JOIA A.
Customer Service Representative
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