John Wilson
Technology Executive | Bridging Vision and Execution with Clarity and Purpose
- Role
- Senior Vice President of Digital Product Management at Wells Fargo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About John Wilson
Transformational technology executive with 20+ years of experience designing operating models that empower people, drive financial outcomes, and enable sustainable enterprise change. I believe leadership is about connecting teams to a compelling strategy and equipping them with tools to excel — advancing humanity for both customers and employees.A recognized thought leader and board advisor, I help shape industry standards in Technology Business Management (TBM), IT Service Management, and AI-enabled operations. I frequently speak and publish on agile transformation, TBM, and predictive technologies—seeing industry discourse as essential to advancing internal maturity. I have delivered large-scale transformations across financial services, managed $2B+ budgets, and achieved $300M+ in operational efficiencies. My expertise spans enterprise strategy, financial governance (TBM), modern delivery (SAFe, ITIL), and emerging technologies (GenAI, Predictive Intelligence, Cloud).I currently lead over staff across the US and India, spanning six products, and have previously led global initiatives across 55 countries by partnering with executive leaders to drive transformation within their business units and legal entities, consistently aligning technology execution to business priorities and bottom-line impact.I believe leadership extends beyond the workplace, whether on advisory boards helping technology organizations across the globe deliver value or on the executive committees of two North Carolina nonprofits focused on digital equity and STEM education. For me, impact means shaping both the systems we build and the society we serve.
Experience
Senior Vice President of Digital Product Management
Sep 2023 — Present · Raleigh-Durham-Chapel Hill, NC, US
Accountable for delivery of six products, spanning both Development and Operating Value Streams. This has been a journey — teaching teams how to translate vision into measurable outcomes and then into actionable initiatives, but ultimately empowering them to organize, refine processes, and build their own culture around delivering value- Rearchitected product structure, merging siloed development and operations into unified value streams, aligning 1,500+ resources to a shared, outcome-driven roadmap- Led 15 software development teams (~200 staff), expanding executive scope to include direct SDLC ownership and engineering execution, while improving delivery velocity, product quality, and lifecycle governance- Strengthened product governance by elevating financial oversight, strategic OKRs, agile discipline, risk controls, and ITSM policy alignment, ensuring consistency across development and operations- Integrated AI-driven capabilities at every step of the customer journey, implementing ensemble models that combine machine learning, large language models, orchestrators, and automation to deliver Agentic AI outcomes- Fostered a community, achieving 80%+ Employee Survey participation and outperforming enterprise benchmarks by 10-25 points across all categories.
Education
UNC Kenan-Flagler Business School
Executive MBA
Champlain College
Bachelor of Science - BS, Business Management
2019
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