John Widler

About John Widler

Versatile Engineering Leader with experience in quality, manufacturing, and customer engagement. Demonstrates strong competency in structured problem solving, failure mode effects analysis (FMEA), root cause & corrective actions, KPIs, driving continuous improvement, process improvement, program management, and customer support. Experience with global customers, supplier factories, and manufacturing processes. Highly analytical and results-oriented; complemented with expertise in implementing strategies to goal, resolving diverse issues, and excellent communication skills.Career Highlights- Managed successful operations by leading Customer and Product Quality Engineering including: • Direct Support for all aspects of Quality in North America for Amazon, Google, Facebook, HP, and Oracle Customers included working with Engineering to Sr. Management. Experience with Mobile to Datacenter product lines.• Led Product Quality Operations for customer FA request(s) including new product testing capability, and enabling worldwide sites. • Worked with product and factory teams to document Product Manufacturing Collateral for customer use worldwide• Create and customize SLAs for product quality and customer support for mobile and server product groups• Drove many efforts to define and/or improve quality systems- Key contact supporting CPU, Chipset, Server Board and System, Networking, Solid State Drives (SSD), Internet of Things (IOT), Power Protection, Sensing Products, and Embedded Products- Establish new quality roles with Server and Workstation Businesses and global teams for customer support- Spearheaded events for training development including Q&R Modules for 101, 201, and 301, component to server boot camp, and manufacturing BKMs- Program Manage multiple projects including 1-800 System for FA Requests, Quality Management System Refresh, Server/Workstation support start-up, Voice of the Customer Reports, New Customer Engagement(s), …

Experience

1. North America Customer Quality Manager

   Littelfuse

   Jan 2017 — Present · Seattle, WA, US

   North America Customer Quality Manager for Electronics and Semiconductor Business Unit (ESBU) for all customers within this region. Manage the Customer Quality Engineers supporting this business unit and customers. Responsible for working customers to resolve and support all aspects of quality engagements. Work with Sales, Application Engineers, Product Engineering and Product Factories in NA, Europe, and Asia.

Education

• DeVry University Phoenix

  Bachelor of Science (BS)

Skills

• Project Management
• Structured Problem Solving
• Engineering
• Failure Analysis
• Semiconductors
• Electronics
• Manufacturing
• Product Development
• Embedded Systems
• Technical Writing
• Customer Engagement
• Communication Skills
• Testing
• Customer Engineering
• Engineering Management
• Program Management
• Manufacturing Knowledge
• Root Cause Analysis
• Cross-Functional Team Leadership
• Technical Support
• Presentations
• Account Management
• Integrated Circuits (Ic)
• Ecology Issue Support
• Management