John W. Carvalho
Director, Client Partners, Ecomm @StackAdapt
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WORK HISTORY
Director, Client Partners, Ecomm @StackAdapt
Building the Client Partner org at StackAdapt from the ground up that will own brand direct relationships for the eComm vertical client services team
EDUCATION
Trent University
Bachelor of Arts (BA), History
Humber College
Post Graduate Certificate, Marketing Management
Western University
Professional Certificate in Leadership, Business Leadership
SKILLS
ABOUT JOHN W. CARVALHO
As Director of Client Services, I am a seasoned leader with extensive experience managing and developing high-performing teams to drive revenue growth and exceed client expectations. In my current role, I oversee all client service team members dedicated to the US Pacific NorthWest where we support 300+ clients. I am responsible for managing team performance, delivering exceptional client service, and driving operational excellence to ensure the successful execution of all client programs.Prior to my current position, I served as Manager of Client Services, where I managed a team of 9 Account Managers and 2 Account Coordinators, responsible for the execution of $40 million USD in programmatic media for 2022 with a 101% growth YoY. I also led ongoing team training and development for over 50 North American based AMs and worked directly with Sales Enablement to revamp all Account Manager and Account Coordinator onboarding and everboarding.In my previous roles as a Customer Success Manager, I gained deep knowledge and expertise in these areas, which I leveraged to deliver exceptional value to clients and drive revenue growth.Throughout my career, I have consistently achieved exceptional results, including driving new business growth and managing the execution of complex campaigns. I have also demonstrated strong leadership skills, empowering teams to deliver results and driving a culture of excellence. I am excited to continue leveraging my skills and experience to drive value for clients and contribute to the growth and success of my organization.
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