John Walker

Head of Service Management @GBG Plc

Chester, GB

Making sure GBG\'s customer facing services are working and working \'for\' our customers - 24*7/365. Managing a team of Service Managers working on the main platforms supporting GBG\'s products in Identity, Location and Fraud. Managing Operations and Service Management teamsMaintaining compliance (ISO27001, PCI DSS as trained PCI Internal Security Assessor) across multiple GBG ProductsManaging constant change and improvementsPlanning Release Management across GBG ProductsManaging integral partner and supplier relationshipsManaging and refining all GBG internal processes.Providing all GBG 24*7 Incident Support.Working with all teams within GBG including Compliance, Legal, Application Development, Database, Consultants, Architects, Finance, All support layers (1st, 2nd, 3rd Line)Working with clients and GBG to provide \'Service Excellence\'