John Vietor
Dealer Solutions Consultant @Cox Automotive Inc.
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WORK HISTORY
Dealer Solutions Consultant @Cox Automotive Inc.
Miami-Fort Lauderdale, FL, US
Certified Lead Trainer on the X-Time Service Software application and Engage Tablet check-in system.• Work with Retailer Leadership teams to create customized training plans based on staffing needs.• Deliver on-site instruction to Automotive Retailer Employees in Service, Technical, and Parts Depts.• Consult with Retailers on Aftersales processes, software functionality, and product features & benefits.• Knowledgeable in DealerTrack, CDK, and Reynolds & Reynolds DMS Software solutions.• Troubleshoot questions and tailor solutions to meet each individual customer’s needs.
EDUCATION
Claremont Graduate University
Masters in Business Administration
California State University, Northridge
Bachelor of Arts
SKILLS
ABOUT JOHN VIETOR
Experienced Professional with skills in Training, AfterSales, Process Improvement, Operations, and Customer Service plus an MBA degree.EXCELLENCE• Won a “Customer First” employee performance recognition award.• Promoted from covering One Jaguar-Land Rover Region to Two Regions.
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