John Maldonado
Customer Retention & Growth Architect | Cross-Functional Collaboration & Values-Driven Leadership | Trusted Advisor | DrivingOperational Excellence & Empowering Teams Through Data Insights
- Role
- Director, Renewals at Zendesk
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About John Maldonado
Driven by disciplined leadership and unwavering commitment to customer value, I lead high-performing global renewal teams to optimize end-to-end processes, deliver precise forecasting, and implement data-informed strategies that maximize retention. Grounded in U.S. Army values—duty, integrity, and selfless service—I partner across sales, product, and finance to remove barriers, mentor managers into next-level roles, and translate complex operational challenges into scalable, repeatable workflows. At the intersection of operational excellence and people-first leadership, I build renewal engines that sustain growth and elevate the customer experience.
Experience
Director, Renewals
Oct 2025 — Present · Austin, TX, US
Education
Texas State University
Bachelor of Arts, Public Relations
2009 — 2011
Skills
- Software as a Service (Saas)
- Business Intelligence
- Product Marketing
- Account Management
- Social Networking
- Data Analysis
- Cold Calling
- Press Releases
- Customer Relationship Management (Crm)
- Data Research
- Editing
- Public Relations
- Proofreading
- Salesforce.com
- Marketing
- Enterprise Software
- Marketing Strategy
- Sales Management
- B2b Marketing
- Time Management
- Sales Process
- Management
- Direct Sales
- Sales Support
- Social Media
- Crm
- Solution Selling
- Leadership
- Sales Operations
- Customer Service
- B2b
- Customer Relations
- Relationship Management
- Direct Marketing
- Writing
- Training
- Customer Satisfaction
- B2c Marketing
- Saas
- Microsoft Office
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