John Vanderipe

About John Vanderipe

With over 15 years of experience leading customer-facing teams in the financial…

Experience

1. Client Support Manager

   eMoney Advisor

   Feb 2018 — Present

   Led a project to revamp the department’s key performance indicators, built a process to accurately and fairly evaluate employee performance, and increased overall efficiency for the customer service team will improving the customer experience - Enhanced the Customer Service team’s analytic capabilities by organizing and building new dashboards and creating a strategy to transition from legacy reporting systems to a new analytics platform - Responsible for collaborating with multiple cross functional teams to enhance both internal and external communication processes around communicating changes, product documentation, data stewardship, and tracking customer feedback - Rebuilt the Customer Service team’s Workforcement Management group and used technology to streamline processes that increased efficiency - Managed multiple projects centered around tracking customer feedback and overall satisfaction, and designed ways to gather more actional customer feedback

Education

• Drexel University

  MBA, Business Analytics

  2015 — 2017

• Seton Hall University

  BA, Communications, Business Administration

  2003 — 2006

Skills

• Customer Retention
• Crm
• Investments
• Customer Satisfaction
• Relationship Management
• Project Management
• Finance
• Portfolio Management
• Salesforce.com
• Strategy
• Strategic Planning
• Analytics
• Management
• Business Analysis
• Leadership
• Customer Relationship Management (Crm)
• Cross-Functional Team Leadership
• Account Management
• Customer Experience
• Business Analytics
• Microsoft Powerpoint
• Insurance
• Customer Service
• Wealth Management
• Team Leadership
• Customer Service Management
• Data Analysis
• Financial Services
• Business Process Improvement
• Financial Analysis
• Sales
• New Business Development
• Microsoft Excel
• Business Strategy
• Emoney Advisor
• R