John Tschohl

About John Tschohl

I HELP YOU TO PREVENT CUSTOMER DEFECTIONHelping Companies as a Service Strategy Expert to develop a detailed and aggressive strategy to Keep customers, preventing them from defecting to your competition. The Service Quality Institute online courses help you to change your team attitudes and behaviors, by training them in Leading Edge Customer Service Skills. The outcome is that our training and improves your employee morale and teamwork.I REDUCE YOUR COSTS AND INCREASE YOUR PROFITSWhen you develop your entire workforce\'s customer service skills the costs of keeping a customer become a fraction of the cost of obtaining new customers. You will save money on marketing (positive word-of-mouth marketing will spread); decrease your expenses on reputation management; staff turnover decreases along with absenteeism and stress. Your profits WILL increase.TURNING YOUR COMPANY FROM ORDINARY TO EXTRAORDINARYFor almost 50 years I have proven my training program works for any business, so much so that USA Today, Time, and Entrepreneur Magazines have called me \"the Guru of Customer Service\". As a best-selling author with books and courses published in 11 languages in over 40 countries, I can help turn your company from ordinary to extraordinary. CRUSH YOUR COMPETITIONAs a service strategist, I show firms how to crush the competition, rapidly build market share and build a legendary brand. I have influenced millions of business executives worldwide and have implemented our customer service programs with many Fortune 500 companies, like DHL, 3M, Kroger, and all branches of the US military. MULTI-LINGUAL WORKFORCEIf you have a multi-lingual workforce we can ensure all staff is trained to understand what it means to provide extraordinary customer service. Our courses are being translated into Spanish, Russian, Chinese, French, Indonesian, Greek, and Arabic, but if you need other languages just ask us.SPECIALIST SUPPORTAs well as Customer Service, Service Strategy, Empowerment, Motivation & Service Recovery we also have courses on Coaching for Success. For more information on Customer Service Strategy please Connect here or Contact Me Directly :Call me -(Mobile)Or by eMail at @.

Experience

1. Certified Trainer

   The Answer Is Yes Pty Ltd

   Jul 2021 — Present · MN, US

   The Answer is Yes recognizes that businesses need all types of training to ensure that a business flourishes. As their team expert on Customer Service I bring online courses to businesses of all sizes. I have over 15 online courses listed with The Answer is Yes. We are also working towards having my retail courses created in different languages to ensure all staff fully understand what it means to provide exceptional customer service.

Education

• University of St. Thomas

  Bachelor's degree, Business Administration and Management, General

  1967 — 1969

• University of St. Thomas

  Bachelors, Marketing

  1964 — 1969

Skills

• Leadership
• Marketing Communications
• Negotiation
• Executive Coaching
• Marketing
• Public Speaking
• Online Marketing
• Cross-Functional Team Leadership
• Marketing Strategy
• Coaching
• Program Management
• Recruiting
• Performance Management
• Crm
• Contract Negotiation
• Selling
• Start-Ups
• Teamwork
• Team Management
• Strategy
• Strategic Planning
• Employee Relations
• Account Management
• Change Management
• Talent Management
• B2b
• Small Business
• Leadership Development
• Team Leadership
• Social Media
• Sales Management
• Human Resources
• Time Management
• Personal Development
• Entrepreneurship
• Training
• New Business Development
• Customer Retention
• Customer Service
• Management Consulting