John Thomson

About John Thomson

My name is John Thomson. I\'m a Customer Service and Support Operations Manager. I have experience in managing customer support teams in a contact center environment ensuring that results exceed customer satisfaction objectives. I have extensive management experience in coordination of projects and their inter-dependencies. I\'m able to manage and utilize resources across projects to ensure measurable results and growth. I\'m effective in the creation and deployment of new processes and procedures. I\'ve administered HR policies and practices including hiring, professional development, assessments, diversity, salary and incentive programs, policies and procedures. I have exceptional interpersonal skills with a passion for people. I\'m able to instill values of diversity that drive employee contribution to create a high performance culture. I\'m an excellent communicator who possesses proven strengths in collaboration across worldwide teams. My core competencies include:• Customer Service and Support• Operations Management• Project Management• Service Delivery• CRM• B2B• Problem Solving and Innovative Thinking• Six Sigma• Process Improvements• Quality Improvement• Organization and Time Management• Professional Communications• Human Resource Management• Diversity, Employee Engagement, Recognition• Team Building and Skills Development• Collaboration with Worldwide TeamsGallup StrengthsFinder Results:• Achiever • Responsibility • Strategic • Learner • Maximizer Let\'s Connect: j••••••••@gmail.comCell Phone: 21••••••93Highland Village, Tx 750778/19/2023

Experience

1. Manager, Customer Service

   Carenet Health

   Jan 2023 — Present · San Antonio, TX, US

Education

• California State Polytechnic University-Pomona

  Bachelor of Science - Management and Human Resources, Business Administration and Management, General

• Brigham Young University

  Courses completed in business.

Skills

• Project Management
• Strategic Planning
• Phone Etiquette
• Program Management
• Professional Phone Skills
• Equality & Diversity
• Customer Service
• Time Management
• Quality Assurance
• Management
• Team Building
• Iso 9001
• Coaching & Mentoring
• People Management
• Sharepoint
• Vendor Management
• Cross-Functional Team Leadership
• Business Process Improvement
• Business Process
• Service Delivery
• Problem Solving
• Employee Recognition
• Team Motivation
• Business Analysis
• Six Sigma
• Change Management
• Cowork
• Team Leadership
• Sametime
• Enterprise Software
• Microsoft Outlook
• Leadership
• Lotus Notes
• Skills Development
• Non-Profit Volunteering
• Cloud Computing
• Innovative Thinking
• Data Center
• Lync
• Microsoft Office