John Payne
Associate Director of Business Transformation & Strategy - Certified SAFe® 5 Agilist
- Role
- Associate Director Business Transformation at Verizon Business
- Location
- West Valley City, UT, US
- LinkedIn followers
- 500 followers
About John Payne
I am passionate about transforming how organizations operate and how customers experience them. At Verizon Business, I lead digital transformation initiatives centered on AI-powered products and modern operational models. By applying SAFe 6.0 portfolio practices, I guide strategic concepts through to technical execution and measurable outcomes.I coach Strategists and Product Managers in Agile, Lean Six Sigma, and Design Thinking, helping them build solutions that balance innovation, feasibility, and customer value. Currently, I’m developing the long-term (5–7 year) technology strategy and annual initiative portfolio for Verizon Business’ Day 0–Day 2 customer service transformation.In my 11+ years with Verizon, I’ve held progressively expanding roles—Operations Program Manager, Systems Principal Engineer, Fraud/Security/Risk Project Manager, and Business Analyst—supporting Commercial, SMB, Mid-Market, Enterprise, and Public Sector customers.
Experience
Associate Director Business Transformation
Dec 2023 — Present · Salt Lake City, UT, US
Leading a team of Product Managers, Senior Managers, and Consultants to drive self service and digital business transformation initiatives focused on AI/ML, digital platform enablement, workflow tech stack such as ServiceNow, Data architecture, and more. Goal is enable customers with a seamless, end to end digital experience for adoption, containment and resolution.
Education
The Ohio State University
Bachelor of Architecture - BArch, Landscape Architecture
2006 — 2010
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