John Thomas

Service Delivery Lead @Tech Mahindra

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2026 — Present

Service Delivery Lead @Tech Mahindra

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EDUCATION

1987 — 1990

Bishop Gore Comprehensive, Swansea

O Levels, O'levels

SKILLS

Disaster RecoveryInfrastructureItilSolution ArchitectureService DeliveryTechnical SupportProject DeliverySoaSlaPmoIT Service ManagementIntegrationService ManagementIncident ManagementOutsourcingBusiness ProcessStakeholder Management

ABOUT JOHN THOMAS

I am a reliable and committed individual who seeks ways of improving service and team/company process alike, I have a creative side which enables a thorough approach to putting forward improvement plans as a way of enhancing service for customers. My various roles over the years have been very customer focused, whether that be fitting a suit in the menswear department in House of Fraser, providing data centre relocation plans for Cap Gemini clients, handling high level complaints from CEO\'s office or reviewing customer online journeys to enhance and improve the user experience.

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John Thomas — Service Delivery Lead at Tech Mahindra in Reading, GB | Unifers