John Surratt

About John Surratt

My mission, deeply rooted in fostering team success, revolves around eliminating obstacles and bolstering communication channels. Mastery in tools like Jira and NetSuite, paired with my recent CSPO certification, empowers teams to deliver exceptional results, reflecting my shared commitment to excellence and the growth of the companies I work with.

Experience

1. Salesforce Project Manager

   Pierce Washington

   Oct 2025 — Present · Missoula, MT, US

   Manage the day-to-day operational aspects of the project and scope, the overall client relationship and demonstrate respect and responsiveness to client needs* Cultivate and manage highly functional teams comprised of Solution Architects, Consultants and Developers and client resources through all phases of an Agile Software Development Lifecycle (SDLC) to define and validate the technical approach, strategy and deliverables for the project* Manage project deliverables, financials and schedule to ensure the project stays on track and drive implementation of the solution* Monitor project status and assess risk in process, people and/or technology and adjust project plans to address accordingly* Perform impact analysis for scope change requests and document changes to requirements* Serve as an expert in Agile methodology to effectively apply our delivery methodology and enforce project standards* Ensure successful completion of project deliverables, cost, and timelines* Maintain a sense of ownership as it pertains to client satisfaction, company profitability and project team resource workloadProvide clear and effective communication on risks, scope changes and an understanding of change management techniques and processes

Education

• University of Montana

  Bachelor of Arts (B.A.), Arts, Entertainment, and Media Management

  2009 — 2015

• The University of Montana - College of Business

  Entertainment Management, Arts, Entertainment, and Media Management

  2013 — 2015

Skills

• After Effects
• Communication
• Photoshop
• Social Media
• Team Management
• Adobe Illustrator
• Online Reputation Management
• Online Advertising
• Music Management
• Event Management
• Bartending
• Venue Dressing
• Event Planning
• Team-Oriented
• Digital Video
• Final Cut Studio
• Small Business Online Marketing
• Social Marketing
• Building Relationships
• Venue Development
• Venue Management
• Digital Marketing
• Project Planning
• Mixed Media
• Social Media Measurement
• Digital Imaging
• Social Media Marketing
• Social Skills
• Photography
• Event Producing
• Communication Skills
• Digital Photography
• Project Management
• Bar Management
• Digital Media
• Public Relations
• Media Relations
• Small Business Marketing
• Events Coordination
• Live Events