John Suarez
IT Client Support Analyst | MSIS – Business Cybersecurity
- Role
- Analyst, IT Client Support at Cordis
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About John Suarez
I support and scale enterprise GenAI platforms, helping teams move from ideas to…
Experience
Analyst, IT Client Support
Feb 2024 — Present · Miami Lakes, FL, US
Provide on-site IT support at the Miami Lakes site, while managing software licensing, administering enterprise platforms, and supporting AI adoption across departments.• Manage licensing and procurement for Microsoft 365, Adobe, Autodesk, and ChatGPT; coordinate with vendors and align access with business needs.• Admin for ServiceNow and SAP Concur, responsible for configuration, access management, and cross-functional support for IT, HR, and Finance workflows.• Support the organization-wide rollout of Microsoft 365 Copilot, including onboarding, use case intake, and department-specific training.• Develop custom agents and connectors in Copilot Studio to address real-time needs for teams like Sales, Regulatory, and IT.• Assist in designing internal processes for license tracking, usage governance, and sustainable AI solution delivery.
Education
Florida International University
Bachelor of Arts - BA
FIU Chapman Graduate School of Business
Master of Science - MS
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