John S. Abrams
Sr. Software Engineer at American Express
- Role
- Senior Software Engineer at American Express
- Location
- Morristown, NJ, US
- LinkedIn followers
- 500 followers
About John S. Abrams
Gifted communicator with a passion for technology.
Experience
Senior Software Engineer
Sep 2022 — Present
Manager of L1 Tech Support and SRE operations for Global Merchant Reconciliation, delivering services within strict SLAs to worldwide customers and processing +$100M in transactions per day.Key developer of an internal web-based automation platform that has reduced hours of toil for +500 colleagues.SME for a modern, real-time merchant payment app, driving 70% reduction of INC volume in 1 year.Partners with support, development, product, and business teams; leads MIM bridges; manages PRBs; plans CHGs; and authors SOPs, Runbooks, and KBAs.Ensures the reliability of +20 internal applications and systems across the enterprise by leveraging ITIL practices to continually improve products.Automates time-consuming processes through scripts, leveraging Python, Bash, CRON, and Excel.
Education
Rutgers University
Bachelor’s, Computer Science
2015 — 2019
Skills
- Public Speaking
- Content Management
- Microsoft Office
- Time Management
- Leadership
- Adobe Acrobat
- Technical Writing
- Pls-Cadd
- Social Networking
- Microsoft Word
- Microsoft Powerpoint
- Software Documentation
- Social Media
- Event Planning
- Newsletters
- Editing
- Powerpoint
- Microsoft Excel
- Research
- Teamwork
- Adobe Creative Suite
- Customer Service
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