Terence Johnson
Certified Scrum Master | Technical Team Lead | IT Operations & Compliance | Data Retention | Workflow Automation | SQL | AWS
- Role
- Sr Solutions Engineer at Docunav Solutions
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Terence Johnson
Results-driven technical leader with over 8 years of experience in IT operations…
Experience
Sr Solutions Engineer
Mar 2022 — Present · Frisco, TX, US
Serves as the lead CSM/engineer supporting public sector clients with secure workflow automation and digital document solutions. Oversees a team of five engineers delivering end-to-end process automation, from digitizing intake forms to configuring document repositories. Ensures data security and compliance with retention policies related to PII and PHI. Manages both cloud (AWS) and on-prem server environments, including SQL Server, IIS, SFTP, and SSL configurations. Supports authentication setup through SAML, SCIM, SSO, and Azure AD integrations. Collaborates with executives and project managers on sprint planning, retrospectives, client strategy, and internal hiring. Regularly conducts client training and technical system reviews to assess infrastructure performance and guide improvements.
Education
Louisiana Tech University
Bachelor of Science (B.S.)
MyComputerCareer
Information Technology
Skills
- Microsoft Office
- Data Entry
- Inventory Management
- Inventory Control
- Customer Service
- Process Scheduler
- Photoshop
- Store Management
- Customer Satisfaction
- Time Management
- Retail
- Powerpoint
- Microsoft Excel
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