Shannon Johnson
Customer Success Manager | People + Operations | Healthy Aging Advocate | Organization Expert
- Role
- Customer Success Manager at The Mom Project
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Shannon Johnson
A mission-driven professional with a multifaceted background in aging services and the home health sector. Passionate about healthy aging and successful health outcomes, my journey is marked by a commitment to cultivating meaningful relationships, optimizing systems and processes, and fostering cross-functional collaboration. Key Highlights: Smooth Transition: Embarking on an exciting journey to bridging my healthcare background into the tech space. Along for the ride I am accompanied by a unique blend of experience, passion, grit and a fresh perspectives! 🤝 Relationships: An accomplished relationship manager, I excel in nurturing and maintaining valuable connections. My career is a testament to the power of building meaningful relationships, fostering trust, and driving successful outcomes. Cross-Functional Facilitator: demonstrated track record of bridging the gap between diverse teams and functions. My career journey is marked by a commitment to fostering collaboration and streamlining operations. Engagement: Adept at nurturing relationships, optimizing processes, and delivering exceptional results. Proven success in enhancing client satisfaction, operational excellence, and cross-functional collaboration. Entrepreneurial Spirited: As the owner and operations lead of Houston based home organizing service, my growth-oriented approach drove operational excellence and brand awareness. My experience is reflected in successful client outcomes, brand partnerships and media features such as Southern Living Magazine, Architectural Digest, Woman\'s Day Magazine and more!
Experience
Customer Success Manager
Jan 2023 — Present
Successfully supported large key accounts while delivering sophisticated solutions and customer experiences. Proactively identified/assessed client needs and requirements in collaboration with internal and external cross-functional teams to negotiate and secure long-term partnerships.
Education
University of Houston-Downtown
Bachelor of Science - BS, Gerontology - Focus: Aging and Wellness
Houston Community College
Associate of Arts and Sciences - AAS, Human Services, General
2012 — 2015
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