Michelle Johnson

About Michelle Johnson

TAUTO is a hospitality-centric managed services provider encompassing design, development, implementation, administration and support of enterprise-wide voice/data technologies, collaborative platforms, and network integrated applications.I am a customer success advocate overachieving goals by leveraging strategic selling skills with expertise in hotel telecom brand standards and enterprise planning. By connecting with C-level executives and decision makers, I forge loyal long-term business relationships within Fortune/premier industry partners.Enhance client satisfaction and performance with high-touch onboarding and after-sales support. Talented in analyzing data, spotting trends, and converting findings into recommendations. Global citizen who has traveled to 55 countries and 263 port cities. Career Highlights- Drove $54M in sales for assisting with launch of new vertical in The Americas after profits were affected by declining retail category. Helped set up operational infrastructure, wrote SOPs, and trained sales teams- Won Walt Disney World account, disrupting 20-year relationship with competitor. Secured 100% loyalty for 28 hotels distinguishing brand, features, and benefits to recommend products aligned with telecom standards- Built Eastern Region from ground up to fuel $23.7M in sales. Exceeded targets YoY with multi-tiered strategy hunting new business, practicing consultative selling, closing deals, and providing superior account service- Usurped established competition to revitalize southern region that laid dormant for 10 years, quickly capturing new distributors across 11 states driving recurring sales- Outcompeted vendors to win stateroom/crew cabin phone order for first launch of popular branded cruise ship, placing brand as front runner for standard of future ships and fueling continuous revenue stream.National-level Hotel Portfolio Management Includes: Marriott International, Hilton Worldwide, Walt Disney World, Four Seasons Hotels, ACCOR, Wyndham Worldwide, Choice Hotels, Loews Hotels, 21C Museum Hotels, Hard Rock HotelsSpecialties: Consultative Selling * Customer Service/Experience * Corporate Relationships * Performance Management * Problem Solving * CRM Management * Lead Generation * Inventory Management * Communication * Prospecting * Negotiations * Business Intelligence * Research/Analysis * Retention * Complex Sales Cycles * Crisis Resolution * Telecommunications * RFPs * Market Penetration * Strategic Planning * Business Development * Account Management * Customer Success * Brand Standards * Operations

Experience

1. Director of Sales

   Tauto

   Apr 2025 — Present · Nashville, TN, US

   Hospitality-centric managed service provider offering design, implementation, administration, and support of enterprise-wide voice and data technologies, collaborative platforms, and network integrated applications.Lead relationship-centered business development for hospitality-focused MSP delivering turnkey solutions for hotel new builds, complex renovations, and brand reflagging initiatives. Fuel growth across core markets in NY and FL with reach nationwide. Guide sales strategy, business development activity, public relations efforts, and CRM optimization to support client alignment and project success. Align TAUTO\'s broad technology solutions with diverse client specifications and brand standards. Offer MSP services, voice, cybersecurity, Wi-Fi, MS SharePoint, app development, low voltage, CCTV, and AV solutions.

Education

• Miami University

  Bachelor of Science, Marketing

Skills

• Mobile Devices
• Team Leadership
• Marketing
• Key Account Management
• Salesforce.com
• Vendor Management
• Product Marketing
• Solution Selling
• Business Planning
• Operations Management
• B2b
• Sales Management
• Channel Partners
• Training
• New Business Development
• Cross-Functional Team Leadership
• Marketing Strategy
• Strategy
• Leadership
• Telecommunications
• Product Development
• Wireless
• P&L Management
• Pricing
• Sales
• Trade Shows
• Business Development
• Advertising
• International Sales
• Strategic Partnerships
• Strategic Planning
• Account Management
• Direct Sales
• Forecasting
• Cold Calling
• Product Management
• Crm
• Management
• Team Building
• Sales Operations