Johnson Palamkuzhiyil

About Johnson Palamkuzhiyil

An accomplished professional with over 20 years of career success in Program/ Project Management / Service Delivery & Solutioning. I have attained proficiency in managing end-to-end delivery / program / project planning & implementation from scope management, to activity sequencing, effort & cost estimation, pre-sales activities, risk analysis to quality management in line with the guidelines & norms My dexterity lies in managing multiple project delivery frameworks & new systems implementation and for change management related activities within the specified time & cost parameters. Demonstrated excellence in collaborating with various levels including top management to develop/ commit resources, communicate global objectives, and produce standards & procedures. Over the time, I have proved my excellence in driving end-to-end execution of the solution identification exercise involving interaction with the client, requirement analysis, development of workflow solution, preparation of SOW, solution customization, configuration, implementation and end-user training across the IT Service industry. Skilled in Program management, Service Delivery, Client Relationship, Command Center Operations (L1 / L2), Cloud Run Operations, IT Service Desk management, Pre-sales, and Solution design

Experience

1. Director

   Sutherland

   Apr 2016 — Present · Bengaluru, IN

   Responsible for the commercial activity in the enterprise space by serving as a strategic partner, managing client satisfaction (NPS) and identifying new ways of creating advocates. Understanding the clients business problems, collaborate with internal functions to produce solutions and partner with SD teams for retention, growth and satisfaction. I develop a deep understanding of the clients business and identify opportunity areas where our business can provide value that will help the clients business grow. Act as a point of escalation for the client and preemptively identify risk\\\\n\\\\n- Building a pipeline of future work and ensure that the company\'s revenue grows from existing clients\\\\n- Obtaining client feedback and driving improvement in client satisfaction and engagements\\\\n- Driving client service excellence and developing a healthy culture of delighting clients\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n