Johnson L.
Software Engineer
- Role
- Information Technology Support Specialist at Fox Corporation
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Johnson L.
Software Engineer with experience in supporting backend technologies. Provided technical and software support for over 8 years in the tech adjacent field. Lead team meetings and experienced in mentoring junior level colleagues. Passionate about learning new technologies to help solve real time problems.
Experience
Information Technology Support Specialist
Oct 2017 — Present · New York, NY, US
Created a relational database for ScheduAll, an inhouse software, for testing purposes Performed bi-weekly backups with SQL Server Management Studio to prevent data loss Ensured JIRA is able to constantly reach ScheduAll API and communicated with network engineers to prevent firewall related issues Collaborated with software engineers to debugged issues between ScheduAll and JIRA by running SQL queries and reviewing error logs Provided technical support for all 2500+ employees (including high level executives) in a live on air environment, including troubleshooting and problem solving any technical issues that might arise Lead teams in planning and implementing technology upgrades for over 1500 employees across various departments and business units Devised processes, procedures and training material and provided training for end-user support Utilized Microsoft Active Directory to manage and maintain all accounts and computers on the company domain Applied SCCM to implement company wide software installation and upgrades Enforced security measures and worked with the InfoSec team to prevent and remove all unwanted access from the company domain Set up workstations and worked with network engineers at remote locations to ensure all devices are connected to enterprise network or WLAN Assisted network engineers and patched connections in to switches on new floor build outs to ensure network connectivity for all computers Identified and troubleshooted network port outages to prevent any downtown for all business units Configured, tested and maintained network printers via static IP throughout the building
Education
Flatiron School
Computer Software Engineering
St. John's University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2008 — 2010
Baruch College
Bachelor of Business Administration (BBA), Operations Management and Supervision, 3.6
2010 — 2013
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