John Schuman
Data Driven Results | Business Process Transformation | Talent Development
- Role
- General Manager, Learning Delivery and Centers of Excellence at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About John Schuman
I have run multi-branded portfolios, led operational, sales, and fiscal functions to grow and scale organically, by optimizing resources, and acquisition. I have created strategic initiatives, optimized results, delivered business growth, and developing high-performing teams, with an unwavering commitment to exceptional quality and continuous improvement.
Experience
General Manager, Learning Delivery and Centers of Excellence
Jan 2023 — Present · Atlanta, GA, US
Focused on increasing employee engagement/satisfaction and Net Promoter Score (NPS). Increased team engagement from 80 to 95 (+12 from company average) and 95 NPS within facilitation team.• Lead team of 4 Managers, 2 Program Managers, and 36 facilitators. Create short/long-term strategies to drive learner engagement, increase retention, and drive continuous improvement.• Launched and operationalized ATL and NY Training Centers of Excellence, creating industry-leading hands-on training for new hires with simulators, Virtual Reality, and operational mockups.• Led training effort to implement enhanced check-in functionality, allowing customers a more seamless travel experience.
Education
State University of New York College at Cortland
Bachelor of Arts - BA
Columbia Southern University
Master of Business Administration - MBA
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