John Santoyo
Technical Service Manager- North America at SIG Combibloc
- Role
- Technical Service Manager- North America at SIG Group
- Location
- North Port-Sarasota, US
- LinkedIn followers
- 500 followers
About John Santoyo
Over 15 years leadership experience with Customer Service operations including technical…
Experience
Technical Service Manager- North America
Jul 2020 — Present
Lead North America field service operations for manufacturer of aseptic beverage filling and packaging systems• Responsible for national field service team supporting installed based of over 12 packaging plants in the US and Canada• Plan all field service activities including installations, training, preventive maintenance, upgrades, parts delivery, and emergency service requests • Develop service maintenance agreements and quotes for all service activities• Manage technical escalations between field and engineering resources• Identify value added service and parts sales to increase service profitability • Over 50% travel to customer plants on a monthly basis• Responsible for all P&L affecting service operations
Education
California State University, Northridge
Bachelor of Science - BS
Skills
- Contract Negotiation
- Quality System
- Integration
- Six Sigma
- Product Launch
- Call Center
- Documentation
- Healthcare Information Technology
- Quality Management
- Automation
- Fda
- Computer Hardware
- Troubleshooting
- Technical Support
- Data Analysis
- Leadership
- Project Management
- Design Control
- Product Development
- Healthcare
- Process Improvement
- Management
- Team Building
- Software Installation
- Biomedical Engineering
- Visio
- Crm
- Engineering
- Technical Training
- Cross-Functional Team Leadership
- Software Documentation
- Quality Assurance
- Vendor Management
- Electronics
- Team Leadership
- Microsoft Office
- R&D
- Validation
- Field Service
- Hardware
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