John Sabino

About John Sabino

John Sabino is a seasoned executive leader in the enterprise software industry. His career has focused on AI-driven customer engagement, large-scale digital operations, and applying new technology to redefine core go-to-market and operational capabilities for some of the largest and most respected companies in the technology industry. He has helped global brands modernize their technology stacks to unlock the power of evolving technologies to improve customer engagement and run enterprise operations more efficiently with AI, while ensuring AI is deployed safely to drive measurable business outcomes. John is recognized for building high-performing organizations, simplifying and scaling complex operations, and leading companies through periods of transformation with a focus on execution, customer value, and operational discipline.Since becoming LivePerson’s CEO in January 2024, John has led the company through a critical transformation, strengthening platform reliability, sharpening product focus, and stabilizing financial performance. Under his leadership, he’s driven LivePerson’s effort to connect channels, systems, and data to deliver AI-powered customer and agent experiences, while advancing the company’s evolution towards an enterprise-grade AI assurance platform that delivers predictable, governed outcomes. Before LivePerson, John led major customer and go-to-market organizations in enterprise tech. As Chief Customer Officer at Splunk, he drove the company’s SaaS cloud transformation and commercial success across sales, renewals, and customer operations while managing over $3B in revenue. At VMware, he led an 8,500-person global organization serving more than customers, driving $1.3B of revenue in professional services and cloud renewals for the company. Earlier, as Chief Operating Officer at GE Digital, he helped build the commercial business from the ground up, pioneering the use of data, machine learning, and digital modeling across GE’s Industrial Internet initiatives.John served as a captain in the U.S. Army and later held executive roles at GE Capital and NBCUniversal. He holds an MBA from USC’s Marshall School of Business and a BS from West Point.

Experience

1. Chief Executive Officer

   LivePerson

   Jan 2024 — Present · NY, US

   Since becoming LivePerson’s CEO in January 2024, John has led the company through a critical transformation, strengthening platform reliability, sharpening product focus, and stabilizing financial performance. Under his leadership, he’s driven LivePerson’s effort to connect channels, systems, and data to deliver AI-powered customer and agent experiences, while advancing the company’s evolution towards an enterprise-grade AI assurance platform that delivers predictable, governed outcomes.

Education

• USC Marshall School of Business

  MBA, Marketing and Entertainment

  2004 — 2006

• United States Military Academy at West Point

  BS, Systems Engineering

  1992 — 1996

Skills

• Analytics
• Crm
• Salesforce.com
• Management
• Strategic Planning
• Six Sigma
• Digital Marketing
• Cross-Functional Team Leadership
• Change Management
• Strategic Partnerships
• Marketing
• Sales Effectiveness
• Leadership
• Operations Management
• Sales
• Digital Strategy
• Sales Operations
• Process Engineering
• Crm Software
• Cycle Time Reduction
• Business Analytics
• Sales Management
• Revenue Building
• Dmaic
• Customer Insight
• Pipeline Building
• Sales Targets
• Advertising Sales
• Sales Trend Analysis
• Sales Metrics
• Territory Analysis
• Customer Value Management
• Customer Intelligence
• Marketing Automation
• Marketing Process
• Digital Media Sales
• Sales Force Effectiveness
• Sales Improvement
• Sales Process
• Sales Analytics